Question 1

I dont know what my ring size is.

Accepted Answer

If you are unsure of your ring size and don't have any way of finding this out, you can purchase a re-useable plastic ring sizer available to buy from our site. This will give you a better idea of your size and is always useful to have for the future.

Question 2

How do I know what size bangle is right for me?

Accepted Answer

Firstly, wrap a measuring tape around your hand, at the widest point of your hand, as shown in the photo below - this will give you the circumference of your hand.  Secondly, use the guide below to determine the size of bangle desired:
Size Small - Circumference of 173-189mm (55-60mm diameter)
Size Medium - Circumference of 190-206mm (61-65mm diameter)
Size Large - Circumference of 207-235mm (66-75mm diameter)
Extra Large - Circumference of 236mm or more (75mm+ diameter)
https://static.wixstatic.com/media/c10cb2_785a54517d954255b719c767cb2a2ce3~mv2.jpg

Question 3

Do you accept returns?

Accepted Answer

Please refer to our returns policy which is listed on our site, under RETURNS POLICY.(https://www.sterlingandgold.co.uk/returns)

Question 4

How long do pre orders or custom pieces take?

Accepted Answer

The turn around on pre orders and custom made pieces is 6-8 weeks.
All items are hand crafted by Sterling & Gold, the 6-8week turn around involves sourcing and ordering the materials as the items are made from scratch, then designing, crafting, making and lastly finishing each piece by hand. The item is then sent off to the Edinburgh Assay office for testing and hallmarking before being returned fully hallmarked. Then your item will be carefully packaged before it is sent on its way to the customer.
The customer will be informed on progress once the item is away being hallmarked and again once it has been shipped from Sterling & Gold to you along with any tracking information.
More often than not it does not take the full 8weeks for you to receive your item but depending on workloads this time is a maximum guide of what to allow.

Question 5

How long is delivery for IN STOCK items?

Accepted Answer

The estimated delivery for an item which is in stock is 5-7days.

Question 6

Do you offer gift wrapping?

Accepted Answer

Each item is packaged in Sterling & Gold's signature rose pink gift boxes. Each box includes a matching suede jewellery pouch, to help store and protect your chosen bespoke piece of hand made jewellery. 
Each item and box is carefully packaged by hand and finished off with a complimenting tied bow.

FAQs